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Senior Field Application Scientist
Full Time
Austin, Texas, United States
Job description
We are in search of a scientist with a background in Bioengineering, Bioinformatics, and/or Cell and Gene Therapy that thrives off of heavy customer and team collaboration, hands-on problem solving, and leading-edge technology development - a Senior Field Application Scientist (FAS) to join our growing team as they roll out our revolutionary platform to an expanding market.
- Collaborate with customers to translate their needs into software configurations
- Consult with customers to ensure best practice translation of their workflows
- Implement custom workflow configurations our proprietary software
- Work with customer IT to put systems into production in customer environments
- Troubleshoot issues customers may have
- Write consulting services statement of work documents
- Write customer success case studies
- Support sales and marketing in demonstrating software capabilities to potential customers (while answering technical questions, etc.)
- Contribute to our standard/core content library
- Translate customer needs into new core product software requirements
- Minimum of a Bachelors degree and 5+ years of work experience in the pharmaceutical, diagnostic, or biotechnology industries with progressively responsible experience
- Background in either computational or wet-lab sciences with a focus on regulated laboratory environments
- Excellent written and verbal communication skills
- Prior life sciences or clinical experience
- Comfortable working from the Linux command line
- Experience writing code in a scripting language (Python, R)
- Experience with computational modeling of real-world processes
- Experience working with a LIMS or ELN platform
- Background in Cell and Gene manufacturing or a demonstrated knowledge of biotechnology and cell therapy
- A phone call with one of our hiring managers to learn more about the role and your background (~30 minutes)
- Quick conversation with someone from our talent team
- A technical take home assignment, if applicable
- Interviews with 2-3 members of the team
- Final interview with hiring manager